I recently purchased 2 fairly cheap pairs of glasses.
My vision is pretty poor.
One set was great, but the other set had some sort of flaw in the lens, and just didn’t “feel” or “look” right. Couldn’t exactly describe it, but I thought I’d get them replaced anyway.
When I found out the company had a 12 month window for replacement, I went ahead and tried to return.
First, I found out that I had to get a return number. When I went to the website, they had a “chat with a representative” option, so I selected it.
And the joyous Cynthia was selected to take my problems and deliver on some good ol’ customer satisfaction.
It was somewhat entertaining for me, so I thought I’d share the conversation with you.
So here’s the actual chat log with Cynthia. (I am “you” in this chat log, and Cynthia is.. um.. “Cynthia”):
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Please wait for a site operator to respond.
You are now chatting with ‘Cynthia’
Cynthia: Welcome to EyeBuyDirect live chat service. How may I be of service?
you: hi I’d like to get some glasses replaced
Cynthia: The order number please
you: #4019487
Cynthia: Okay, which frame and the reason for the return
you: The Akaa glasses from that order.
you: reason – It seems like the lenses were off; when I wear the glasses my vision feels distorted
you: giving me headaches. The other set from that same order are perfect
Cynthia: and you have been wearing them for eight months like that
you: no I set them aside and wear the other pair
you: just found out I have 12 months to replace them
you: and I’d like to get a replacement
Cynthia: That have exactly the same RX in them as the other pair
you: it doesn’t feel that way. When I wear them I can tell that one or both of the lenses have some sort of flaw that makes the vision through them seem “off”
Cynthia: Okay, I will need a scanned copy or photo of the actual prescription to be emailed to me
Cynthia: The email address is eyecare@eyebuydirect.com
you: aye
you: done
you: how else can I be of service?
Cynthia: Okay, great
Cynthia: that’s it, I will get that email and forward the return instructions to you shortly.
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Cynthia isn’t exactly the “warmest” customer service rep that I’ve dealt with! Ha
I try darn hard in my lab to treat my clients like kings and queens. Without them, my business would dry up and I’d be left in my lab watching Youtube videos of cats pawing at mirrors.
I spent today trying to link some clients of mine with barite buyers. I had performed API 13A drilling grade barite testing on their barite, and they had some high quality stuff.
So, when asked for some assistance, I dropped what I was doing, and set up a conference call. I can’t guarantee success of course, sometimes one has to pour lots of prospects in the top of the funnel before a deal comes out the bottom.
But I think it’s the personal, ongoing service that my clients like. I enjoy working with minerals and metals explorers and watching their mines develop into cash machines for them.
If you are interested in working with our lab, here are some of our services: frac sand testing, barite testing, bentonite testing, gold, silver, copper, rare earth metals testing, and pretty much whatever you need — we have the personnel and equipment to get your testing done.
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